Digital Onboarding & Sales Consultant

Lesaka Technologies Inc.; Groblershoop; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lesaka Technologies Inc. is seeking a customer-focused professional to drive sales and service excellence. You will educate customers on digital channels, ensure activation on onboarding, and maintain compliance with FAIS, POPI, and NCR guidelines while resolving queries promptly.

The role emphasizes high-quality customer interactions, adherence to regulatory standards, and contributing to revenue growth through effective cross-selling and service execution.

Qualifications

• Minimum Qualification: NQF 4 Qualification.
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board.
• Regulatory Exam qualification.
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6.
• Microsoft Office literate.

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to brand promises and provide solutions based on their needs.
• Activation is priority on onboarding.
• Adhere to Treating Customer Fairly principles and comply with regulatory requirements.
• Migrate cash transactions to digital/self-service channels and resolve queries promptly.
• Maintain exceptional customer experience and meet sales/service targets.

Education

NQF 4 Qualification

NQF 5 qualification as prescribed by the Financial Services Board

Regulatory Exam qualification

NQF level 6 Business Diploma or Higher Certificate

Tools

Microsoft Office

Job description

Lesaka Technologies Inc. is seeking a customer-focused professional to drive sales and service excellence. You will educate customers on digital channels, ensure activation on onboarding, and maintain compliance with FAIS, POPI, and NCR guidelines while resolving queries promptly.

The role emphasizes high-quality customer interactions, adherence to regulatory standards, and contributing to revenue growth through effective cross-selling and service execution.