Digital Activation & Sales Consultant

Lesaka Technologies Inc.; Whittlesea; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Lesaka Technologies Inc. is seeking a customer-focused professional to drive sales and service, educate customers on digital channels, and ensure activation as a priority during onboarding.

The role emphasizes regulatory compliance and ethical conduct while maintaining strong customer relationships. Responsibilities include meeting sales targets, resolving queries promptly, and guiding customers through digital channels to reduce cash transactions.

Qualifications

• Minimum Qualification: NQF 4 Qualification.
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board.
• Regulatory Exam qualification.
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6.
• Microsoft Office computer literate.
• FAIS – Yes.

Responsibilities

• Leads identified converted into successful sales.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of HIGH FIVE at all times.
• Make sure ACTIVATION is PRIORITY on onboarding.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF principles in all that you do.
• Optimize every customer interaction to migrate cash transactions to digital/self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achieve Sales and Service client retention by managing breakdown activities.
• Follow procedures and processes contained in business guidelines and assess risks.
• Contribute to overall team effectiveness and knowledge/competency improvements.

Education

Minimum Qualification: NQF 4 Qualification

Regulatory Exam qualification

An appropriate recognised business Diploma or Higher Certificate at NQF level 6

Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board

Tools

Microsoft Office

Job description

Lesaka Technologies Inc. is seeking a customer-focused professional to drive sales and service, educate customers on digital channels, and ensure activation as a priority during onboarding.

The role emphasizes regulatory compliance and ethical conduct while maintaining strong customer relationships. Responsibilities include meeting sales targets, resolving queries promptly, and guiding customers through digital channels to reduce cash transactions.