Digital Banking Sales & Service Specialist

Lesaka Technologies Inc.; Gauteng; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Lesaka Technologies Inc. seeks a dedicated Customer/Client Services professional in Gauteng to drive sales, ensure compliant customer interactions, and support onboarding with a focus on digital channels. You will handle account servicing, resolve queries, and uphold Treating Customer Fairly standards while working with a team to meet targets.

The role emphasizes ethical conduct, regulatory adherence, and continuous development to enhance the overall customer experience and retention strategies.

Qualifikationen

• Minimum Qualification: NQF 4 Qualification.
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board.
• Regulatory Exam qualification.
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6.
• Microsoft office Computer Literate.

Aufgaben

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times.
• Make sure ACTIVATION is PRIORITY on onboarding.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Kenntnisse

Customer engagement

Regulatory compliance awareness

Teamwork

Ausbildung

NQF 4 Qualification

NQF 5 Qualification

Regulatory Exam qualification

NQF level 6 diploma

Microsoft Office literate

Tools

Microsoft Office

Jobbeschreibung

Lesaka Technologies Inc. seeks a dedicated Customer/Client Services professional in Gauteng to drive sales, ensure compliant customer interactions, and support onboarding with a focus on digital channels. You will handle account servicing, resolve queries, and uphold Treating Customer Fairly standards while working with a team to meet targets.

The role emphasizes ethical conduct, regulatory adherence, and continuous development to enhance the overall customer experience and retention strategies.