Remote E‑commerce Operations Leader: Growth & CX

Placements24; Midrand; Hybrid; ZAR 480,000 - 840,000; Full time

Benefits offered by this job

Fully remote

Career development

Work-life balance

Job summary

Placements24 in South Africa seeks a Senior E-commerce Operations Specialist to optimize online channels and drive operational efficiency, working remotely from anywhere in the country. You will manage day-to-day operations, improve the customer journey, and collaborate with marketing, IT, and service teams.

The ideal candidate has 5+ years in e-commerce operations, experience with Shopify/Magento/WooCommerce, strong analytics, and SEO knowledge.

Qualifications

• 5+ years of experience in e-commerce operations or online retail management.
• Proven experience with Shopify, Magento, or WooCommerce.
• Strong analytical skills and ability to interpret data into actions.
• Solid understanding of digital marketing and its impact on e-commerce sales.
• Proficient with web analytics tools (e.g., Google Analytics) and reporting.
• Excellent communication and cross-team collaboration abilities.
• Bachelor's degree in business, IT, marketing or related field preferred.
• Experience cataloguing products and optimizing content for SEO.

Responsibilities

• Oversee day-to-day e-commerce operations across platforms.
• Analyze sales data, site traffic, and customer behavior for improvements.
• Enhance the customer journey from browsing to post-purchase support.
• Collaborate with marketing, IT, and customer service to execute online strategy.
• Manage inventories across online channels with partners to avoid stockouts.
• Monitor KPIs like sales, conversion, AOV, and retention.
• Troubleshoot platform issues and customer complaints promptly.
• Stay updated on e-commerce best practices and tech trends.

Skills

Data analysis

Digital marketing

Google Analytics

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

Shopify

Magento

WooCommerce

Job description

Placements24 in South Africa seeks a Senior E-commerce Operations Specialist to optimize online channels and drive operational efficiency, working remotely from anywhere in the country. You will manage day-to-day operations, improve the customer journey, and collaborate with marketing, IT, and service teams.

The ideal candidate has 5+ years in e-commerce operations, experience with Shopify/Magento/WooCommerce, strong analytics, and SEO knowledge.