Digital Commerce Control Hub Order Fulfillment Controller

JVR Software; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Full time

Job summary

O'Brien Recruitment in Western Cape is seeking a detail-focused Order Fulfilment Administrator to manage online orders from placement to delivery. You will coordinate with warehouses, stores and couriers to meet timeframes, monitor stock levels and resolve dispatch issues.

Strong communication and problem-solving are essential to ensure accurate records and smooth operations. The role requires Matric / Grade 12 and prior experience in order processing, logistics or e-commerce, plus high

Qualifications

• Matric / Grade 12 completed.
• Experience in order processing, administration, logistics or e-commerce is advantageous.
• Excellent computer literacy and experience with digital systems.
• Strong organisational and administrative skills.
• Effective communication and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Monitor and manage incoming online orders with accurate processing.
• Track orders from placement to dispatch and delivery.
• Coordinate with warehouses, stores and courier services to meet timelines.
• Monitor stock availability and follow up on discrepancies.
• Investigate and resolve order delays, cancellations, missing items.
• Maintain accurate order records and update systems.
• Communicate with internal departments regarding outstanding orders.
• Monitor fulfilment performance and report challenges.
• Ensure accuracy and efficiency throughout the order fulfilment process.

Skills

Order processing

Administration

Logistics

Digital systems

Microsoft Office

Communication

Problem solving

Attention to detail

Organisational skills

Deadline oriented

Education

Matric / Grade 12

Tools

MS Office Suite

ERP systems

Job description

• Monitor and manage incoming online orders, ensuring accurate and timely processing.
• Track orders throughout the fulfilment process, from placement to dispatch and delivery.
• Coordinate with warehouses, stores and courier services to ensure orders are fulfilled within agreed timeframes.
• Monitor stock availability and follow up on discrepancies or stock-related queries.
• Investigate and resolve order delays, cancellations, missing items and fulfilment issues.
• Maintain accurate order records and update relevant systems.
• Communicate with internal departments and relevant stakeholders regarding outstanding orders.
• Monitor order fulfilment performance and report on operational challenges.
• Ensure a high level of accuracy and efficiency throughout the order fulfilment process.
• Matric / Grade 12.
• Previous experience in order processing, administration, logistics, stock control or e-commerce will be advantageous.
• Strong computer literacy and experience working with digital systems.
• Excellent organisational and administrative skills.
• Strong communication and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.

Ideal Candidate

The ideal candidate will be proactive, reliable and highly organised, with the ability to manage multiple tasks while ensuring that online orders are processed efficiently. Strong coordination skills and the ability to identify and resolve operational issues are essential.

Key Responsibilities

• Monitor and manage incoming online orders, ensuring accurate and timely processing.
• Track orders throughout the fulfilment process, from placement to dispatch and delivery.
• Coordinate with warehouses, stores and courier services to ensure orders are fulfilled within agreed timeframes.
• Monitor stock availability and follow up on discrepancies or stock-related queries.
• Investigate and resolve order delays, cancellations, missing items and fulfilment issues.
• Maintain accurate order records and update relevant systems.
• Communicate with internal departments and relevant stakeholders regarding outstanding orders.
• Monitor order fulfilment performance and report on operational challenges.
• Ensure a high level of accuracy and efficiency throughout the order fulfilment process.

Minimum Requirements

• Matric / Grade 12.
• Previous experience in order processing, administration, logistics, stock control or e-commerce will be advantageous.
• Strong computer literacy and experience working with digital systems.
• Excellent organisational and administrative skills.
• Strong communication and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.

Job Details

Employer O'Brien Recruitment

Location Western Cape

Job type International Retail

Salary Not specified

Posted 4 Nov 2026