Efficient Online Order Fulfillment Controller

JVR Software; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Full time

Job summary

O'Brien Recruitment in Western Cape is seeking a detail-focused Order Fulfilment Administrator to manage online orders from placement to delivery. You will coordinate with warehouses, stores and couriers to meet timeframes, monitor stock levels and resolve dispatch issues.

Strong communication and problem-solving are essential to ensure accurate records and smooth operations. The role requires Matric / Grade 12 and prior experience in order processing, logistics or e-commerce, plus high

Qualifications

• Matric / Grade 12 completed.
• Experience in order processing, administration, logistics or e-commerce is advantageous.
• Excellent computer literacy and experience with digital systems.
• Strong organisational and administrative skills.
• Effective communication and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Monitor and manage incoming online orders with accurate processing.
• Track orders from placement to dispatch and delivery.
• Coordinate with warehouses, stores and courier services to meet timelines.
• Monitor stock availability and follow up on discrepancies.
• Investigate and resolve order delays, cancellations, missing items.
• Maintain accurate order records and update systems.
• Communicate with internal departments regarding outstanding orders.
• Monitor fulfilment performance and report challenges.
• Ensure accuracy and efficiency throughout the order fulfilment process.

Skills

Order processing

Administration

Logistics

Digital systems

Microsoft Office

Communication

Problem solving

Attention to detail

Organisational skills

Deadline oriented

Education

Matric / Grade 12

Tools

MS Office Suite

ERP systems

Job description

O'Brien Recruitment in Western Cape is seeking a detail-focused Order Fulfilment Administrator to manage online orders from placement to delivery. You will coordinate with warehouses, stores and couriers to meet timeframes, monitor stock levels and resolve dispatch issues.

Strong communication and problem-solving are essential to ensure accurate records and smooth operations. The role requires Matric / Grade 12 and prior experience in order processing, logistics or e-commerce, plus high