Digital Banking Solutions Advisor

firstrand; Rustenburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Continuous learning and development

Dynamic POP environment

Brand ambassador in local market

Job summary

The Universal Advisor role at FirstRand POP branch focuses on delivering helpful, compliant sales and service to walk-in and existing customers while promoting digital and self-service channels.

You will operate in line with FAIS, FICA and TCF principles, maintain records and meet customer experience targets in a fast-paced environment, acting as a brand ambassador for the local market.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Promote digital and self-service channels in line with policy.
• Ensure interactions are ethical, value-driven, and compliant with FAIS, FICA, TCF and internal governance.
• Build strong customer relationships and satisfy needs-based selling targets.
• Maintain accurate customer records and manage leads/referrals within agreed turnaround times.

Skills

Customer focus

Ethical mindset

Communication skills

Needs-based selling

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/FAIS related certificate

Job description

The Universal Advisor role at FirstRand POP branch focuses on delivering helpful, compliant sales and service to walk-in and existing customers while promoting digital and self-service channels.

You will operate in line with FAIS, FICA and TCF principles, maintain records and meet customer experience targets in a fast-paced environment, acting as a brand ambassador for the local market.