Digital Banking Advisor — Customer Experience

firstrand; Boksburg; On-site; ZAR 201,000 - 268,000; Full time

Job summary

FirstRand Group is recruiting a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch environment. You will engage customers, identify needs, and promote digital channels while upholding FAIS, FICA, and TCF principles.

The role focuses on ethical customer interactions, accurate record-keeping, and ongoing personal development within a dynamic POP team, contributing to brand value in a local market.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer‑facing environments, service delivery, or client support within financial services

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch.
• Identify customer needs and provide banking solutions while promoting digital channels.
• Maintain accurate customer records and ensure FAIS, FICA, TCF compliance.

Skills

Client-focused

Strong communicator

Results-driven

Regulatory compliance

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FirstRand Group is recruiting a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch environment. You will engage customers, identify needs, and promote digital channels while upholding FAIS, FICA, and TCF principles.

The role focuses on ethical customer interactions, accurate record-keeping, and ongoing personal development within a dynamic POP team, contributing to brand value in a local market.