Digital Banking Service Consultant

Nedbank; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nedbank in Stellenbosch seeks a client service professional to educate clients on digital and self-service solutions, handle cash transactions, and support first-line device maintenance. You will balance and replenish store cash, manage stock, and ensure secure processing while building strong client relationships.

The role emphasizes risk awareness, adherence to Nedbank policies, and cross-selling through informed engagement to meet service goals.

Qualifications

• Diploma required (NQF level 6).
• Preferred Banking Services qualification (NQF5).
• 1–2 years retail/banking client service experience.
• Experience with cash handling and first-line problem resolution.
• Technology-savvy with foreign-experience where applicable.

Responsibilities

• Educate clients on digital and self-service solutions and processes.
• Accept and service cash transactions over the counter.
• Balance and secure branch stock and manage queuing for clients.
• Identify sales leads and cross-sell through client engagement.
• Mitigate risk by following relevant policies and procedures.
• Build and maintain long-lasting client relationships.

Skills

Customer service principles

Product Knowledge

Relationship management

Nedbank security policies andProcedur

Governance, Risk and Controls

Forex product

Building Customer Loyalty

Earning Trust

Managing Work

Stress Tolerance

Education

Diploma

Job description

Nedbank in Stellenbosch seeks a client service professional to educate clients on digital and self-service solutions, handle cash transactions, and support first-line device maintenance. You will balance and replenish store cash, manage stock, and ensure secure processing while building strong client relationships.

The role emphasizes risk awareness, adherence to Nedbank policies, and cross-selling through informed engagement to meet service goals.