Digital Banking Concierge: Client Education & Cash

Nedbank; Johannesburg; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Nedbank is seeking a client-focused role in Johannesburg to educate clients on digital and self-service solutions while processing cash transactions, balancing stock, and performing first-line device maintenance. The candidate will manage client engagement and ensure smooth service flow in store operations.

The position requires 1-2 years in retail or banking client service, basic knowledge of Nedbank security, and ability to support digital channels with care.

Qualifications

• 1-2 years retail/banking client service experience.
• Experience with cash handling and balancing.
• Familiar with online banking and self-service devices.
• Knowledge of Nedbank security policies and procedures.

Responsibilities

• Address queue flow or digital device concerns for clients.
• Assist clients with downloading online applications and login issues.
• Help clients buy value-added services online or via self-service devices.
• Assist clients to obtain statements, cards and other docs from self-service zones.

Skills

Customer service

Cash handling

Problem solving

Technology savvy

Relationship management

Education

Diploma

Banking Services - Higher Certificate (NQF5)

Job description

Nedbank is seeking a client-focused role in Johannesburg to educate clients on digital and self-service solutions while processing cash transactions, balancing stock, and performing first-line device maintenance. The candidate will manage client engagement and ensure smooth service flow in store operations.

The position requires 1-2 years in retail or banking client service, basic knowledge of Nedbank security, and ability to support digital channels with care.