Digital Banking Service & Cash Support Specialist

Nedbank; Bellville; On-site; ZAR 180,000 - 230,000; Full time

Job summary

Nedbank is seeking a client-focused teller/service associate to assist customers with cash transactions, self-service devices and digital banking solutions. You will balance cash, manage stock, and ensure secure handling while delivering excellent service.

Key duties include educating clients on online features, handling queue flow, and supporting cross-selling within policy. 1–2 years of banking customer service is preferred, with a Diploma and security awareness being advantageous.

Qualifications

• Candidate should hold a Diploma; Banking Services qualifications preferred (NQF5).
• 1–2 years in Retail/Banking Client Service or cash handling is expected.
• Knowledge of Nedbank security policies and risk controls is advantageous.

Responsibilities

• Assist clients with queue flow, digital devices, and self-service processes to meet client needs.
• Process cash transactions, balance branch stock, and ensure secure cash handling.
• Educate clients on self-service and online features; guide cross-selling within compliant boundaries.
• Manage client relationships by updating on progress and documenting actions taken.
• Support inter-bank transfers, documentation preparation, and device maintenance where needed.

Skills

Customer service

Cash handling

Digital self-service

Relationship management

Problem resolution

Education

Diploma

Higher Certificate in Banking Services (NQF5)

Job description

Nedbank is seeking a client-focused teller/service associate to assist customers with cash transactions, self-service devices and digital banking solutions. You will balance cash, manage stock, and ensure secure handling while delivering excellent service.

Key duties include educating clients on online features, handling queue flow, and supporting cross-selling within policy. 1–2 years of banking customer service is preferred, with a Diploma and security awareness being advantageous.