Digital Banking Concierge & Cash Services Advisor

Nedbank; Tzaneen; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Nedbank invites applications for a client-facing Teller/Service role in Limpopo. You will engage clients, educate them on digital channels, and support cash transactions across the branch.

This position emphasizes customer service, accuracy in cash handling, and adherence to risk and compliance procedures. The ideal candidate has a Diploma and 1–2 years in retail or banking client service, with strong communication skills and a service-oriented mindset.

Qualifications

• Customer service principles and approaches.
• Cash handling and teller duties.
• Familiarity with Nedbank security policies and risk controls.

Responsibilities

• Address queue flow concerns and assist clients with digital devices.
• Help clients download online applications and resolve log-in issues.
• Assist clients to purchase value-added services online or at self-service devices.
• Provide statements, cards and documents from self-service zones.
• Maintain client relationships and inform clients of progress.
• Educate clients on self-service, digital functionality and features.

Skills

Customer service

Cash handling

Digital banking

Education

Diploma

Job description

Nedbank invites applications for a client-facing Teller/Service role in Limpopo. You will engage clients, educate them on digital channels, and support cash transactions across the branch.

This position emphasizes customer service, accuracy in cash handling, and adherence to risk and compliance procedures. The ideal candidate has a Diploma and 1–2 years in retail or banking client service, with strong communication skills and a service-oriented mindset.