Digital Solutions Advisor | Client Growth & Service

Nedbank; Johannesburg; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Nedbank invites applications for a client-facing role focused on educating clients about self-service digital solutions while solving sales and service needs to meet business goals and grow market share.

Key responsibilities include engaging clients, delivering product solutions, cross-selling, and maintaining strong relationships in a compliant banking environment. 1–2 years in retail/banking roles is preferred.

Formación

• Diploma required for eligibility.
• FAIS approved qualification preferred to enhance capability.
• 1-2 years of retail or banking client service, sales or relationship experience.

Responsabilidades

• Respond to client needs by offering the right service and solution.
• Build client trust through expertise and experience in banking solutions.
• Educate clients on subscribing and servicing their Nedbank accounts.
• Move clients through the sales process with product features and benefits.
• Document client needs analysis and align with product solutions.
• Maintain client relationships by updating on progress and actions.
• Cross-sell and entrench clients through Core+ needs discussions.
• Collaborate with internal stakeholders to provide complete financial solutions.

Conocimientos

Product sales

Product knowledge

Customer service principles

Nedbank policies and procedures

Customer relationship management

Building customer loyalty

Building trusting relationships

Technology savvy

Planning and organizing

Educación

Diploma

FAIS approved qualification

Descripción del empleo

Nedbank invites applications for a client-facing role focused on educating clients about self-service digital solutions while solving sales and service needs to meet business goals and grow market share.

Key responsibilities include engaging clients, delivering product solutions, cross-selling, and maintaining strong relationships in a compliant banking environment. 1–2 years in retail/banking roles is preferred.