Digital Solutions & Client Success Advisor

Nedbank; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nedbank is seeking a customer-facing professional in South Africa to educate clients on digital self-service solutions while solving sales and service needs to meet business goals.

The role focuses on building trust, delivering complete financial solutions, and onboarding clients in line with Nedbank policy. Strong product knowledge and relationship skills are essential for growth and client satisfaction.

Qualifications

• Diploma is required at NQF level.
• Knowledge of banking products and processes.
• Strong customer service and sales orientation.

Responsibilities

• Educate clients on Nedbank digital self-service channels and products.
• Respond to client needs with the right service and solution.
• Build client trust through expertise and service quality.
• Onboard clients, manage end-to-end requests, and escalate when needed.
• Cross-sell and promote Nedbank digital platforms to grow market share.
• Maintain client relationships and inform clients of progress.

Skills

Product sales skills

Product Knowledge

Customer service principles

Nedbank policies and procedures

Customer relationship management

Building Customer Loyalty

Building Trusting Relationships

Technology Savvy

Planning and Organizing

Education

Diploma

Job description

Nedbank is seeking a customer-facing professional in South Africa to educate clients on digital self-service solutions while solving sales and service needs to meet business goals.

The role focuses on building trust, delivering complete financial solutions, and onboarding clients in line with Nedbank policy. Strong product knowledge and relationship skills are essential for growth and client satisfaction.