Digital Banking & Service Advisor

FirstRand Bank Limited; Randfontein; On-site; ZAR 300,000 - 420,000; Full time

Job summary

FirstRand Bank Limited is recruiting for a Universal Advisor to deliver compliant sales and service solutions in a high‑volume branch setting. You will guide walk‑in and existing customers toward banking solutions while promoting digital and self‑service channels.

This role emphasizes ethical interactions, adherence to FAIS and FICA, and a proactive approach to understanding customer needs, with opportunities for career growth within the POP team.

Qualifications

• Strong understanding of FAIS, TCF principles, and regulatory compliance.
• Proven ability to meet sales, service, and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Engage customers in a positive, professional manner while living up to the brand promise of how we help you.
• Identify customer needs to sell and cross‑sell products aligned to their needs.
• Educate customers on correct banking platforms and migrate to digital/e‑channels/self-service.

Skills

FAIS & TCF compliance

Sales targets achievement

Needs-based selling

Communication skills

Customer service orientation

Education

Grade 12 / NQF 4

NQF5 Banking/Business Admin/Customer Service certificate (FAIS)

Job description

FirstRand Bank Limited is recruiting for a Universal Advisor to deliver compliant sales and service solutions in a high‑volume branch setting. You will guide walk‑in and existing customers toward banking solutions while promoting digital and self‑service channels.

This role emphasizes ethical interactions, adherence to FAIS and FICA, and a proactive approach to understanding customer needs, with opportunities for career growth within the POP team.