Banking Solutions & Customer Experience Advisor

FirstRand Limited

Durban

On-site

ZAR 201,000 - 279,000

Full time

4 days ago

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Job summary

FirstRand Limited, through FNB POP, invites applications for a Universal Advisor role focused on delivering compliant sales and customer service in a busy branch environment. You will engage walk-in and existing customers, guiding them to banking solutions and digital/self-service channels while upholding FAIS, FICA, TCF, and governance standards.

Access to a dynamic POP environment, continuous learning, and opportunities to contribute as a brand ambassador in the local market are offered.

Qualifications

Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume service environment
Promote digital and self-service channels to customers
Ensure every interaction is value-driven, ethical, and aligned to FAIS, TCF and governing policies
Identify customer needs and provide appropriate banking solutions
Work in a branch environment with strong attention to compliance and customer experience