Universal Banking Advisor — Customer Solutions

FirstRand Bank Limited; Zastron; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Dynamic POP environment

Continuous learning

Brand ambassador – local market

Challenging branch setting

Job summary

FirstRand Bank Limited is seeking a Universal Advisor to provide top-tier customer service in a busy branch, guiding clients to appropriate channels and bundled solutions. You will promote digital/self-service options while maintaining strict governance and customer data integrity.

The role emphasizes compliant sales, customer-centric advice, and ongoing learning within a fast-paced POP environment, with opportunities to advance in the FirstRand ecosystem.

Qualifications

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

Responsibilities

• Deliver compliant sales and service solutions in a branch environment
• Educate customers on digital, e-Channels and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Maintain accurate customer records and ensure regulatory compliance

Skills

Customer service

Sales targets

Regulatory compliance

Communication skills

Education

Grade 12 / NQF 4

NQF Level 5 Banking Certificate

Job description

FirstRand Bank Limited is seeking a Universal Advisor to provide top-tier customer service in a busy branch, guiding clients to appropriate channels and bundled solutions. You will promote digital/self-service options while maintaining strict governance and customer data integrity.

The role emphasizes compliant sales, customer-centric advice, and ongoing learning within a fast-paced POP environment, with opportunities to advance in the FirstRand ecosystem.