Digital Banking Advisor — Customer Experience & Cross-Sell

FirstRand Bank India; Jeffreys Bay; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Bank India is seeking a customer-focused professional to deliver an exceptional and efficient customer experience by proactively understanding customer needs and directing customers to suitable service channels. You will guide customers to eChannels and self-service, ensuring tailored product solutions.

In this role, you will uphold ethical standards, adhere to Treating Customer Fairly principles, identify cross-sell opportunities, and optimise digital engagement while supporting cost

Responsibilities

• Connect with customers by living up to the brand promise of “how can we help you?” and offer tailored solutions
• Conduct themselves ethically at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to eChannels and/or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Skills

Customer service

Cross-selling

Job description

FirstRand Bank India is seeking a customer-focused professional to deliver an exceptional and efficient customer experience by proactively understanding customer needs and directing customers to suitable service channels. You will guide customers to eChannels and self-service, ensuring tailored product solutions.

In this role, you will uphold ethical standards, adhere to Treating Customer Fairly principles, identify cross-sell opportunities, and optimise digital engagement while supporting cost