Customer Experience Advocate — Frontline Banking

FirstRand Bank India; Mamelodi; On-site; ZAR 208,000 - 374,000; Part time

Job summary

FirstRand Bank India invites applications for a Community Advisor on a 12-month hourly rate contract. The role focuses on delivering exceptional frontline service, understanding customer needs, and processing requests efficiently.

You will guide customers to digital/self-service options and support sales targets while maintaining governance and compliance. The position requires 1–3 years in customer-facing financial services, Grade 12 at minimum and a relevant higher qualification preferred,

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood
• Guide customers toward digital and Self-Service solutions
• Support portfolio growth by identifying sales opportunities
• Track and influence sales and service activities to meet targets
• Handle accurate administrative tasks and reporting
• Ensure transactions are checked daily and new business applications are processed timely
• Produce accurate sales and service statistics for management
• Comply with governance, legislative, and audit requirements

Skills

Excellent communication

Relationship-building

Digital and Self-Service guidance

Sales opportunity identification

Organised and detail-driven

Ethical and compliant

Team player

Proactive learning

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Bank India invites applications for a Community Advisor on a 12-month hourly rate contract. The role focuses on delivering exceptional frontline service, understanding customer needs, and processing requests efficiently.

You will guide customers to digital/self-service options and support sales targets while maintaining governance and compliance. The position requires 1–3 years in customer-facing financial services, Grade 12 at minimum and a relevant higher qualification preferred,