Customer Experience & Digital Banking Advisor

FirstRand Limited; Jeffreys Bay; On-site; ZAR 300,000 - 380,000; Full time

Job summary

FirstRand Limited in Jeffreys Bay, South Africa, seeks a customer-focused professional to deliver exceptional service and understand customer needs. You will guide customers to the most appropriate service channels, including eChannels and self-service, while promoting relevant products and solutions.

You will operate in a fast-paced banking environment, ensuring adherence to policies and the Treating Customers Fairly principles.

Responsibilities

• Deliver exceptional customer experience by understanding needs and offering tailored product solutions.
• Advise customers on suitable service channels including eChannels and self-service.
• Cross-sell products aligned to customer needs and maximize channel optimization.
• Adhere to Treating Customers Fairly (TCF) principles and established policies.
• Migrate customers to eChannels and encourage use of digital/self-service channels.

Job description

FirstRand Limited in Jeffreys Bay, South Africa, seeks a customer-focused professional to deliver exceptional service and understand customer needs. You will guide customers to the most appropriate service channels, including eChannels and self-service, while promoting relevant products and solutions.

You will operate in a fast-paced banking environment, ensuring adherence to policies and the Treating Customers Fairly principles.