Digital Banking Activation & Sales Consultant

Lesaka Technologies Inc.; Hazyview; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lesaka Technologies Inc. is seeking a capable customer service representative to engage clients, validate identities, and support onboarding and account servicing. You will apply FAIS and POPI guidelines, handle card issuance queries, and resolve issues in a timely and compliant manner.

The role emphasizes activation of digital channels, promoting self-service options, and maintaining high standards of integrity and customer care while meeting sales and service targets.

Qualifications

• Minimum NQF 4 qualification required.
• Preferred NQF 5 with FSB guidance.
• Regulatory exam qualification preferred.
• Diploma or Higher Certificate at NQF 6 is a plus.
• Proficient in Microsoft Office suite.

Responsibilities

• Leads customer engagement to identify needs.
• Perform regulatory checks (FAIS, POPI, NCR).
• Assist with account servicing and origination.
• Handle card issuance and client queries.
• Maintain ethical conduct and regulatory compliance.

Education

NQF 4 Qualification

NQF 5 qualification (FSB)

Regulatory Exam qualification

Higher Certificate / Diploma (NQF 6)

Microsoft Office literate

Tools

Microsoft Office

Job description

Lesaka Technologies Inc. is seeking a capable customer service representative to engage clients, validate identities, and support onboarding and account servicing. You will apply FAIS and POPI guidelines, handle card issuance queries, and resolve issues in a timely and compliant manner.

The role emphasizes activation of digital channels, promoting self-service options, and maintaining high standards of integrity and customer care while meeting sales and service targets.