Desktop Support Technician: End-User IT Troubleshooter

Boardroom Appointments; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Boardroom Appointments is seeking a Desktop Support Technician to aid in maintaining IT systems and support staff across devices. The role involves resolving issues, diagnosing root causes, and ensuring smooth access to files from any device.

You will work with onsite technicians and adhere to SLA guidelines to deliver reliable support. The ideal candidate has a tertiary IT qualification and at least 3 years of desktop support experience, with strong written and verbal communication skills to

Qualifications

• Tertiary qualification in Computer Science and/or Information Systems and/or Information Technology and/or a related technical certification in an IT field
• Minimum of 3 years experience as a Desktop Technician
• Good written and verbal communication skills

Responsibilities

• Support our IT systems and users as a Desktop Support Technician
• Ensure computers and peripherals are functioning properly and efficiently
• Provide support to staff to access files from any device and troubleshoot issues
• Handle tickets assigned by team leader and Level 1 Helpdesk agent
• Perform initial problem diagnosis and outline next steps
• Identify and discuss root causes of user technical issues
• Follow the team’s processes and procedures
• Collaborate with onsite technicians to diagnose and troubleshoot issues
• Respond to assigned tickets/tasks in line with SLA guidelines

Skills

Communication skills

Education

IT-related qualification/certification

Job description

Boardroom Appointments is seeking a Desktop Support Technician to aid in maintaining IT systems and support staff across devices. The role involves resolving issues, diagnosing root causes, and ensuring smooth access to files from any device.

You will work with onsite technicians and adhere to SLA guidelines to deliver reliable support. The ideal candidate has a tertiary IT qualification and at least 3 years of desktop support experience, with strong written and verbal communication skills to