Proactive Desktop Support Technician – SLA-Driven

Boardroom Appointments; Johannesburg; On-site; ZAR 220,000 - 300,000; Full time

Job summary

Boardroom Appointments is seeking a Technical Support Technician-2 to join the IT team in Johannesburg. The role focuses on delivering reliable desktop support, managing the IT service desk, and ensuring hardware and software updates are implemented to protect data and ensure business continuity.

The successful candidate will engage with end-users and stakeholders, resolve queries within SLAs/OLAs, and contribute to ongoing improvements in IT processes while developing personal competencies.

Responsibilities

• Drive business profitability through IT solutions, hardware and software performance and recoveries by the team.
• Increase operational efficiency and suggest cost-effective solutions.
• Deliver exceptional service by resolving queries fast and within SLAs/OLAs.
• Build objective working relationships with stakeholders, including end-users, SMEs, project managers and senior staff by providing input to business requirements.
• Respond to IT Desktop user queries promptly via logging and coordinating rapid responses.
• Ensure on-site hardware, software and peripherals updates; data protection; new system installations on standard PC, laptops, printers and mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards.
• Minimise system downtime through proactive monitoring and planning.
• Trend and minimise recurring problems.
• Maintain systems to ensure data integrity and up-to-date antivirus, patches, PC names and server connections.
• Provide efficient administration through planning, reporting and updating of all IT support information.
• Balance desktop conflicting priorities and develop new approaches to changing business circumstances.
• Support desktop projects or change programmes as required by business.
• Manage own development to increase competencies.
• Support peers and colleagues across IT functions through knowledge sharing.

Job description

Boardroom Appointments is seeking a Technical Support Technician-2 to join the IT team in Johannesburg. The role focuses on delivering reliable desktop support, managing the IT service desk, and ensuring hardware and software updates are implemented to protect data and ensure business continuity.

The successful candidate will engage with end-users and stakeholders, resolve queries within SLAs/OLAs, and contribute to ongoing improvements in IT processes while developing personal competencies.