Desktop & AV Support Engineer – IT Troubleshooter
Boardroom Appointments
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Job summary
Boardroom Appointments seeks a Desktop and AV Support Technician to provide frontline helpdesk support for desktop users and AV systems. You will ensure all client systems run smoothly and stay updated, with an emphasis on resolving complex issues across Windows and Linux environments.
Ideal candidates will have at least five years in technical support, strong networking skills, and hands-on experience with Microsoft technologies like Exchange, SharePoint and SQL Server.
Qualifications
- Bachelor's degree in computer science or engineering required.
- Five years of experience in a technical support role.
- Experience with Windows and Linux environments preferred.
- Experience with Microsoft technologies including Server Solutions.
- Proven ability to troubleshoot complex networked software environments.
Responsibilities
- Provide customer facing support and assistance to end-users.
- Must have Desktop Support and Audio Visual Support experience.
- Ensure equipment, software, network, and facility requirements are met in a timely manner.
- Follow and review rules set by the computer service desk on user request.
- Resolve customer issues pertaining to networking, the operating system and applications.
Skills
Education
Tools
Job description
Boardroom Appointments seeks a Desktop and AV Support Technician to provide frontline helpdesk support for desktop users and AV systems. You will ensure all client systems run smoothly and stay updated, with an emphasis on resolving complex issues across Windows and Linux environments.
Ideal candidates will have at least five years in technical support, strong networking skills, and hands-on experience with Microsoft technologies like Exchange, SharePoint and SQL Server.
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