Desktop Support Engineer — Elevate End-User Tech

Telesure Investment Holdings; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Telesure Investment Holdings in South Africa seeks an IT Helpdesk Technician to resolve end-user hardware and software issues and to troubleshoot IT equipment and applications.

You will respond to inquiries, diagnose problems and identify practical solutions while adhering to documented procedures and service level targets. The role emphasizes internal client support and data management within a regulated environment.

Qualifications

• 2–3 years of desktop support administration experience.
• Experience providing hardware and software end-user support.
• Familiar with standard procedures and service level targets.
• Proven ability to manage internal client relationships and data entry.

Responsibilities

• Client & Customer Management (Internal): Help manage internal clients by carrying out standard activities and providing support to others.
• User Support: Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service level targets to support the business effectively.
• Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Data Management: Support others by working on a variety of data management tasks.
• Administration: Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
• Work Planning: Organise own work schedule each day in line with changing priorities.
• Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Client management

User support

Regulatory compliance

Data management

Administration

Work planning

Professional development

Education

Grade 12/ SAQA Accredited Equivalent

MCSA

A+

N+

ITIL Foundation

Job description

Telesure Investment Holdings in South Africa seeks an IT Helpdesk Technician to resolve end-user hardware and software issues and to troubleshoot IT equipment and applications.

You will respond to inquiries, diagnose problems and identify practical solutions while adhering to documented procedures and service level targets. The role emphasizes internal client support and data management within a regulated environment.