Application Support Specialist - 1st Line IT Helpdesk

Telesure Investment Holdings (Pty) Ltd.; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Telesure Investment Holdings (Pty) Ltd. is hiring a Third Party Application Support Specialist to efficiently resolve operations system errors and enhancement requests. The role involves managing internal and external client relationships, quality testing, and providing user support.

Applicants should possess Grade 12 or a SAQA equivalent, with A+, N+, and ITIL Foundation Certifications as advantageous. With 1-2 years of experience in service desk or end-user support, this position offers an opportunity to be part of a dedicated team providing peace of mind.

Qualifications

• 1 - 2 years experience in a service desk or end-user support role.
• Proficient in managing internal and external client relationships.
• Ability to conduct quality testing and administrative support.

Responsibilities

• Investigate and resolve operations system errors and enhancement requests.
• Carry out complex tests and interpret test data for compliance.
• Provide quality service and support to clients, resolving their queries.

Skills

Client & Customer Management

Quality Testing

Data Management

User Support

Education

Grade 12/SAQA Accredited Equivalent

A+ Certification

N+ Certification

ITIL Foundation Certification

Job description

Telesure Investment Holdings (Pty) Ltd. is hiring a Third Party Application Support Specialist to efficiently resolve operations system errors and enhancement requests. The role involves managing internal and external client relationships, quality testing, and providing user support.

Applicants should possess Grade 12 or a SAQA equivalent, with A+, N+, and ITIL Foundation Certifications as advantageous. With 1-2 years of experience in service desk or end-user support, this position offers an opportunity to be part of a dedicated team providing peace of mind.