End-User Computing Pro — IT Support & Device Champion

Weaver Fintech Ltd; Wes-Kaap; On-site; ZAR 201,000 - 335,000; Full time

Job summary

WeaverFintech in South Africa seeks an experienced Service Desk/Desktop Support professional to provide first- and second-line support for end-user devices, and to assist with onboarding across head office and stores.

You will manage device configurations, imaging, and maintenance, follow ITIL-aligned procedures, contribute to documentation, and participate in standby rotations. A Grade 12, 3+ years in service desk, ITIL, A+/N+, and MCSA are required.

Qualifications

• Grade 12 or higher; National Diploma advantageous.
• ITIL certification or proven experience in IT service management.
• CompTIA A+ and Network+ certifications.
• Microsoft MCSA or equivalent certifications.
• Valid driver’s license required.

Responsibilities

• Provide first- and second-line support for end-user devices (desktops, laptops, mobiles, printers, etc.).
• Ensure incidents, tasks and service requests are resolved within SLA timelines.
• Proactively follow up on tickets and communicate with users to manage expectations.
• Provide on-site and remote support across multiple locations, including head office and stores.
• Assist with onboarding of new employees, ensuring devices and access are ready.
• Setup and support user accounts, email configurations, and access to business applications.
• Escalate unresolved issues and follow through until closure.
• Maintain IT assets inventory and support imaging and deployment of new equipment.
• Adhere to Technical Services procedures and contribute to documentation.

Education

Grade12 / National Diploma – Advantageous

ITIL certification or experience

CompTIA A+ and N+

Microsoft Certifications such as MCSA

A valid driver's license

Job description

WeaverFintech in South Africa seeks an experienced Service Desk/Desktop Support professional to provide first- and second-line support for end-user devices, and to assist with onboarding across head office and stores.

You will manage device configurations, imaging, and maintenance, follow ITIL-aligned procedures, contribute to documentation, and participate in standby rotations. A Grade 12, 3+ years in service desk, ITIL, A+/N+, and MCSA are required.