End User Support Technician - Intermediate - Talent Pool

DLK Group; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

DLK Group in Cape Town is seeking an End User Support Technician to provide hands-on support for desktops, laptops, tablets and mobile devices, ensuring timely restoration of services and user satisfaction. You will troubleshoot hardware and software issues and document incidents.

The role involves field support across metro sites, travel as needed, and working 8-hour shifts, including weekends and public holidays. A valid driver’s license and physical fitness are required.

Qualifications

• Minimum 2 years IT support experience.
• ITIL Certification preferred.

Responsibilities

• Provide technical support for end-user devices (desktops, laptops, tablets, smartphones).
• Troubleshoot, diagnose, and resolve hardware and software issues.
• Support end-user environment and assist in restoration of services.
• Provide field support across metro locations as required.
• Record, track, manage, and escalate incidents, issues and risks.
• Maintain effective communication with end users and stakeholders.

Skills

End-user support

Troubleshooting

Communication

Stakeholder management

Incident management

Service orientation

Education

National Diploma / Degree / MCSE

Job description

End User Support Technician - Intermediate - Talent Pool

Cape Town, South Africa | Posted on 04/08/2026

An opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops, laptops, tablets, smartphones, and related end-user technologies while ensuring the timely restoration of services and functionality.

Core Responsibilities

• Provide technical support for end-user devices, including desktops, laptops, tablets, and smartphones.
• Troubleshoot, diagnose, and resolve hardware and software issues.
• Support the end-user environment and assist in the restoration of services and functionality.
• Provide field support services across various locations as required.
• Record, track, manage, and escalated incidents, issues, and risks as appropriate.
• Maintain effective communication with end users and stakeholders regarding support requests and resolutions.
• Ensure adherence to service standards and operational procedures.

Skills and Competencies

• Experience supporting end-user computing environments.
• Strong troubleshooting and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to build and maintain positive working relationships with technical teams and business users.
• Ability to manage, document, and escalated incidents, issues, and risks.
• Customer-focused approach with strong service orientation.

Requirements

Minimum Qualifications

• National Diploma, Degree, or relevant technical certification (e.g., MCSE)
• ITIL Certification

Experience Required

• Minimum of 2 years' relevant IT support experience

Mandatory Requirements

• Valid driver's licence
• Physically fit and able to perform the duties of the role.
• Willingness to work 8-hour shifts.
• Willingness and ability to travel within the metro area to Data Centre locations.
• Minimum of 2 years' relevant IT experience.

Additional Requirements

• May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS).
• Ability to work effectively in a team environment and independently when required.
• Strong stakeholder engagement and relationship management skills.

Working Hours and Shifts

The role requires 8-hour shift work, operating Monday to Sunday, including public holidays.

Shift Time

• Day Shift 06:00 - 14:00
• Evening Shift 14:00 - 22:00
• Night Shift 22:00 - 06:00
• Lunch breaks are included within each shift.
• Management reserves the right to amend shift schedules based on operational requirements.

Interview Process

• Candidates must be willing and available to attend an online interview (Microsoft Teams) if shortlisted.
• Additional Information
• Public holidays and weekends form part of the normal shift roster.
• Travel within the metro area may be required to support operational needs.