Deputy Director, HR Operations & Services

Gauteng Provincial Government; Johannesburg; Vor Ort; ZAR 839.000 - 1.026.000; Vollzeit

Zusammenfassung

Department of e-Government is seeking a Deputy Director for Human Resource Administration Cluster 2 in Johannesburg. The role oversees HR services, SAP ESS rollout, and extensive compliance with PSR/Acts, driving process improvements and accurate management reporting.

You will supervise staff, coordinate training, and ensure service standards are met across GPG departments, with a focus on customer-centric delivery and data-driven decision making.

Qualifikationen

• Qualification in HR Management/Public Management/Industrial Psychology at NQF level 7 as recognised by SAQA.
• 3 years supervisory/ASD level experience in HR environment.
• Persal training is an added advantage.

Aufgaben

• Monitor Operational Plan and maintain compliance of policies, procedures, and prescripts.
• Monitor progress against Operation Plan.
• Maintain compliance on legislation and regulations governing all conditions of service (PSR/Acts).
• Identify opportunities for continuous improvement and implement process changes/improvement.
• Review efficiency of processes in accordance with policies, procedures and prescripts.
• Manage the operations HR administration services.
• Monitor the Enterprise Content Management System (ECM) workflow to ensure optimal operation.
• Validate termination, pension withdrawal and leave mandates for correct payments.
• Authorise appointments, promotions, transfers, terminations and benefits per policy.
• Manage the SAP ESS rollout to GPG departments.
• Monitor service level agreements and customer relations.
• Track efficiency of customer centric by reviewing mandates and monitoring HRA implementations.
• Facilitate communication of customer service delivery standards with GPG Departments.
• Facilitate escalated customer enquiries and ensure resolution.
• Coordinate training and awareness sessions for client departments.
• Coordinate consultations with Managers on SAP ESS implementation.
• Facilitate on-the-job training on HRA processes for GPG entities.
• Provide awareness sessions on HRA programs for GPG clients.
• Prepare and submit comprehensive management reports.
• Consolidate information for decision making.
• Produce data and analyse operational stats.
• Compile monthly, quarterly and annual reports.
• Manage resources.
• Supervise and ensure quality of deliverables.
• Oversee workflow processes and deadlines of staff.
• Manage performance, conduct and discipline of supervisees.
• Ensure ongoing training and development of supervisees.

Kenntnisse

Supervisory experience

Ausbildung

NQF level 7 HRM/Public Management/Industrial Psychology

Tools

Persal training

Jobbeschreibung

Department of e-Government is seeking a Deputy Director for Human Resource Administration Cluster 2 in Johannesburg. The role oversees HR services, SAP ESS rollout, and extensive compliance with PSR/Acts, driving process improvements and accurate management reporting.

You will supervise staff, coordinate training, and ensure service standards are met across GPG departments, with a focus on customer-centric delivery and data-driven decision making.