DEPUTY DIRECTOR – HUMAN RESOURCE ADMINISTRATION CLUSTER 2

Gauteng Provincial Government; Johannesburg; On-site; ZAR 839,000 - 1,026,000; Full time

Job summary

Department of e-Government is seeking a Deputy Director for Human Resource Administration Cluster 2 in Johannesburg. The role oversees HR services, SAP ESS rollout, and extensive compliance with PSR/Acts, driving process improvements and accurate management reporting.

You will supervise staff, coordinate training, and ensure service standards are met across GPG departments, with a focus on customer-centric delivery and data-driven decision making.

Qualifications

• Qualification in HR Management/Public Management/Industrial Psychology at NQF level 7 as recognised by SAQA.
• 3 years supervisory/ASD level experience in HR environment.
• Persal training is an added advantage.

Responsibilities

• Monitor Operational Plan and maintain compliance of policies, procedures, and prescripts.
• Monitor progress against Operation Plan.
• Maintain compliance on legislation and regulations governing all conditions of service (PSR/Acts).
• Identify opportunities for continuous improvement and implement process changes/improvement.
• Review efficiency of processes in accordance with policies, procedures and prescripts.
• Manage the operations HR administration services.
• Monitor the Enterprise Content Management System (ECM) workflow to ensure optimal operation.
• Validate termination, pension withdrawal and leave mandates for correct payments.
• Authorise appointments, promotions, transfers, terminations and benefits per policy.
• Manage the SAP ESS rollout to GPG departments.
• Monitor service level agreements and customer relations.
• Track efficiency of customer centric by reviewing mandates and monitoring HRA implementations.
• Facilitate communication of customer service delivery standards with GPG Departments.
• Facilitate escalated customer enquiries and ensure resolution.
• Coordinate training and awareness sessions for client departments.
• Coordinate consultations with Managers on SAP ESS implementation.
• Facilitate on-the-job training on HRA processes for GPG entities.
• Provide awareness sessions on HRA programs for GPG clients.
• Prepare and submit comprehensive management reports.
• Consolidate information for decision making.
• Produce data and analyse operational stats.
• Compile monthly, quarterly and annual reports.
• Manage resources.
• Supervise and ensure quality of deliverables.
• Oversee workflow processes and deadlines of staff.
• Manage performance, conduct and discipline of supervisees.
• Ensure ongoing training and development of supervisees.

Skills

Supervisory experience

Education

NQF level 7 HRM/Public Management/Industrial Psychology

Tools

Persal training

Job description

DEPUTY DIRECTOR – HUMAN RESOURCE ADMINISTRATION CLUSTER 2

• Reference Number : refs/057245
• Directorate : Human Resource Services
• Number of Posts : 1
• Package : R932 292.00 per annum (all-inclusive package) (salary level 11)

Requirements :

• Qualification in Human Resources Management/Public Management/Industrial Psychology at NQF level 7 as recognised by SAQA. 3 years ‘experience supervisory/ASD level in Human Resource environment. Persal Training as an added advantage.

Duties :

• Monitor Operational Plan and maintain compliance of policies, procedures, and prescripts. Monitor progress against Operation Plan. Maintain compliance on legislation and regulations governing all conditions service (Public Service Regulations (PSR/Acts). Identify opportunities for continuous improvement & implement process changes/improvement. Review efficiency of processes in accordance with policies, procedures and prescripts. Manage the operations Human Resource administration services.Monitor the Enterprise Content Management System (ECM) workflow of the system is operating optimally. Validate the accuracy of termination, pension withdrawal and leave mandates to ensure correct payments. Authorise the implementation the appointments, promotions, transfers, terminations and conditions of service benefits as per policy and guideline interpretation. Manage the roll-out of SAP ESS system to GPG departments. Monitor the implementation of service level agreement and customer relations. Track the efficiency of customer centric by review of allocation of mandates and monitoring implementation of HRA services. Facilitate communicate the customer service delivery standards are agreed upon with the GPG Departments. Facilitate escalated customers enquiries and queries are attended to and resolved. Resolve the escalated customer enquiries and queries are attended to and resolved. Coordinate training and awareness sessions to client departments. Coordinate consultations with Managers on implementation of HRA projects i.e. SAP ESS. Facilitate on-the-job training on HRA processes for GPG entities as requested. Provide awareness session on HRA programs for GPG clients as needed. Prepare and submit comprehensive management reports. Consolidate information/date for decision making. Produce data and analyse operational stats. Compile monthly, quarterly and annual reports. Manage Resource. General supervision of employees. Allocate duties and perform quality control on the work delivered by supervisees. Oversee the workflow processes and deadlines of staff. Manage performance, conduct and discipline of supervisees. Ensure that all supervisees are trained and developed to be able to deliver work of the required standard efficiently and effectively.

Notes :

• It is the Department’s intention to promote equity (race, gender, and disability) through the filling of the positions with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan. To facilitate this process successfully, an indication of race, gender, and disability status is required.

Employer : Department of e-Government

Location : Johannesburg

Closing Date : 27-11-2026

Criteria Questions

Do you have qualification in Human Resources Management/Public Management/ Industrial Psychology at NQF level 7 as recognised by SAQA?

Do you have Persal training?

Do you have 3 years ‘ supervisory/ASD level experience in Human Resource environment?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.