ASSISTANT DIRECTOR – HUMAN RESOURCE ADMINISTRATION

Gauteng Provincial Government; Johannesburg; On-site; ZAR 438,000 - 536,000; Full time

Job summary

Department of e-Government in Johannesburg is seeking an Assistant Director - Human Resource Administration to oversee HR administration, ensure timely processing of staff mandates, and provide ESS/SAP support. The role emphasizes SLA management, accuracy in PERSAL/PCM systems, and leadership of HRA workflows within GPG departments.

The role requires a HR qualification at NQF level 6, 3 years of HR experience, and PERSAL training is advantageous.

Qualifications

• Qualification in Human Resources Management/Public Management at NQF level 6 as recognised by SAQA.
• 3 years' experience in Human Resource environment.
• PERSAL training as added advantage.

Responsibilities

• Coordinate the operation execution of SLA and utilisation of resource within the HRA unit.
• Administer the allocated and processed HR mandates within the SLA.
• Approve and/or authorize verified HR administration requests within the SLA timeframe.

Skills

3 years HR experience

PERSAL training

Education

NQF level 6 HR/Public Management qualification

Job description

ASSISTANT DIRECTOR - HUMAN RESOURCE ADMINISTRATION

• Reference Number : refs/057036
• Number of Posts : 5
• Package : R487 197.00 per annum (plus benefits)(salary level 9)

Requirements :

• Qualification in Human Resources Management/Public Management at NQF level 6 as recognised by SAQA. 3 years 'experience in Human Resource environment. PERSAL training as added advantage.

Duties :

• Facilitate the operation execution of SLA and utilisation of resource within the HRA unit. Assign tasks received through ECM to practitioner. Administer the allocated and processed of HR mandates within agreed SLA. Approve and/or authorize verified HR administration requests within the SLA timeframe, (appointments, promotions, other conditions of service, pension withdrawals and other service termination benefits) from GPG Departments received via enterprise content management system (ECM) on Persal or PCM system within the agreed timeframe. Monitoring of the SLA timeline for all HR related projects plans for the GPG departments. Assure quality on HRA value chain processes. Verify the accuracy of the mandates received by HRA unit and allocate or redirect incorrectly routed mandates to the correct business unit. Ensure that there is fair distribution of allocated work and re-assign, if necessary, in order to assure quality in capturing the information of mandate into the PERSAL system. Quality assure and approve or reject implementation of appointment and basic condition of service mandates on PERSAL and finalize workflows on ECM. Ensure that the SCC calculations and payment for MMS and SMS mandates are accurate. Check and verify benefits for MMS and SMS employees to complete transaction payments on transactions. Provide ESS/SAP HR support to GPG departments. (End user and backend user support). Resolve queries. Resolve all incoming enquires through e-mail, telephone and walk-in. Solve problem of all difficult and sensitive appointment, promotions, and condition of service cases e.g. labour/AG/Risk audits. Identity and resolve errors that may have occurred promptly and liaise with HR Officers within GPG departments. Manage the electronic systems of rejected mandates. Resolve complex HRA-related queries within the system in accordance with PERSAL guidelines. Resolve ESS/SAP enquiries via the ITSM system. Compile comprehensive performance reports. Analyse the ECM, SAP, and PERSAL Management reports. Monitor rejection reports on a weekly basis and liaise with entities with regards to rejection of mandates. Provide insight presentation and the impact analysis on HRA matters to GPG departments. Supervise the roll-out of SAP ESS system across GPG departments. Monitor compliance and provide advice in relation to policies and processes. Monitor progress against Operation Plan. Maintain compliance on legislation and regulations governing all conditions service (Public Service Regulations/Acts), Government Employee Pension Law, Seek and implement ongoing process improvements. Review efficiency of processes in accordance with policies, procedures, and prescripts. Guide GPG HR employees on HRA processes. Conduct meetings and workshops maintain good relations with all stakeholders. Advice entities on mandates that do not meet the Standard Operating Procedure (SOP's) and oversee theoutcome analysis. Ensure roll out of ESS to GPG departments through advocacy meeting and project kick off meetings. Organize and conduct training for "Before and After" go live on ESS and oversee the outcome analysis. Manage and supervise staff performance. First line supervision of employees. Allocate duties and perform quality control on the work delivered. Oversee workflow processes and deadlines of staff. Manage performance, leave, conduct and discipline of supervisees. Review and sign off job profiles for Practitioners.

Notes :

• It is the Department's intention to promote equity (race, gender, and disability) through the filling of the positions with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan. To facilitate this process successfully, an indication of race, gender, and disability status is required.

Employer : Department of e-Government

Location : Johannesburg

Closing Date : 27-11-2026

Criteria Questions

Do you have Qualification in Human Resources Management/Public Management at NQF level 6 as recognised by the SAQA

Do you have 3 years 'experience in Human Resource environment?

Do you have PERSAL training?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.