Delivery Coordinator - Regional Hub

Placements24; Stellenbosch; Hybrid; ZAR 179,000 - 290,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Advancement potential

Professional development

Diverse delivery ops exposure

Job summary

Placements24 in Paarl, Western Cape, is seeking a Delivery Coordinator to manage daily dispatch and routing from a regional hub. The role combines on-site coordination with remote administrative duties to ensure efficient operations and timely deliveries across the Paarl region and surrounding areas.

The ideal candidate will have logistics experience, strong organizational and communication skills, and a good grasp of logistics software.

Qualifications

• Experience in logistics, dispatch, or delivery coordination.
• Proficient with logistics and fleet management software.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work on-site in Paarl, Western Cape and remotely.
• Problem-solving mindset with proactive issue resolution.
• Knowledge of Western Cape road network is a plus.
• High school diploma; logistics education advantageous.
• Ability to work under pressure and meet deadlines.
• Reliable transportation for on-site workdays.

Responsibilities

• Coordinate daily delivery schedules and dispatch drivers to optimize routes.
• Monitor real-time deliveries using tracking software and provide updates.
• Serve as primary contact for drivers, addressing issues.
• Liaise with customer service and sales to manage expectations and resolve issues.
• Maintain records of deliveries, vehicle status, and driver performance.
• Ensure safety regulations and company policies are followed.
• Process delivery documentation and handle administrative tasks.
• Contribute to route planning and efficiency improvements.
• Respond to delivery inquiries promptly.
• Collaborate with management on operations metrics.

Skills

Organizational skills

Communication skills

Multitasking

Problem-solving

Customer service

Education

High school diploma

Logistics education/qualification

Tools

Logistics software

Fleet management software

Job description

About the Role

Our client, a dynamic and growing distribution network, is seeking an organized and efficient Delivery Coordinator to manage operations from their regional hub in Paarl, Western Cape . This hybrid role requires a blend of on-site presence for crucial coordination and remote flexibility for administrative tasks. The successful candidate will be responsible for overseeing the dispatch and tracking of delivery vehicles, ensuring optimal route planning, and maintaining high levels of customer satisfaction. You will act as the central communication link between drivers, dispatch, and customer service, proactively resolving any logistical challenges that arise. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a solid understanding of logistics software and principles. This position is vital to the smooth functioning of our client's delivery operations in the Paarl region and surrounding areas. We are looking for a motivated individual who can balance on-site collaboration with remote autonomy, contributing to the overall efficiency and reliability of the delivery service. The successful applicant will play a key role in optimizing delivery schedules, managing driver schedules, and ensuring the timely and safe arrival of goods.

Key Responsibilities

• Coordinate daily delivery schedules and dispatch drivers to optimize routes and delivery times.
• Monitor the progress of deliveries in real-time using tracking software and provide updates.
• Act as the primary point of contact for drivers, addressing issues and providing support.
• Liaise with customer service and sales teams to manage delivery expectations and resolve issues.
• Maintain accurate records of deliveries, vehicle status, and driver performance.
• Ensure compliance with all safety regulations and company policies for drivers and vehicles.
• Process delivery-related documentation and manage administrative tasks effectively.
• Contribute to route planning and efficiency improvements for the Paarl regional hub.
• Handle incoming inquiries related to deliveries and provide timely responses.
• Collaborate with management on operational improvements and performance metrics.

Requirements

• Previous experience in a logistics, dispatch, or delivery coordination role.
• Proficiency in using logistics and fleet management software.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively both on-site in Paarl, Western Cape and remotely.
• Problem-solving skills with a proactive approach to resolving issues.
• Familiarity with the road network in the Western Cape region is a plus.
• High school diploma or equivalent; further education in logistics is advantageous.
• Ability to work under pressure and meet tight deadlines.
• Reliable transportation for on-site workdays.

Benefits

• Competitive salary package.
• Hybrid work model offering flexibility.
• Opportunity to work within a growing logistics company.
• Exposure to diverse aspects of delivery operations.
• Supportive team environment and professional development opportunities.
• Contribute to a vital supply chain in the Western Cape.
• Stable employment with potential for advancement.