Customer Value & Growth Manager

Sanlam Limited; Cape Town, Sandton; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading insurance company in South Africa is seeking a Customer Value Manager. This role involves driving customer value strategies through collaboration with internal teams and partners, focusing on cross-selling and engagement initiatives. A Bachelor’s degree in Business or Marketing is required, and a postgraduate qualification is advantageous. The ideal candidate will have strong analytical and project management skills, aiming to enhance customer experience and profitability.

Qualifications

• Bachelor’s degree or higher qualification required.
• Postgraduate qualification would be advantageous.
• Extensive experience in customer value management or analytics preferred.

Responsibilities

• Drive execution of customer value strategies to enhance customer engagement.
• Segment and analyse customer data to identify needs.
• Design and implement customer engagement initiatives.

Skills

Business acumen

Analytical Thinking

Communication & Influence

Customer Insight & Focus

Problem Solving

Project Management

Performance focus

Flexibility and adaptability

Education

Bachelor’s degree in Business, Marketing, Finance, or related field

Postgraduate qualification (Honours, Postgraduate Diploma)

Job description

A leading insurance company in South Africa is seeking a Customer Value Manager. This role involves driving customer value strategies through collaboration with internal teams and partners, focusing on cross-selling and engagement initiatives. A Bachelor’s degree in Business or Marketing is required, and a postgraduate qualification is advantageous. The ideal candidate will have strong analytical and project management skills, aiming to enhance customer experience and profitability.