Customer Service Representative - On-Site

Placements24; Gqeberha; On-site; ZAR 55,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime potential

Health and dental benefits

Employee discounts

Paid training

Supportive team environment

Job summary

Placements24 is seeking a friendly and efficient Customer Service Representative to join our client’s Port Elizabeth team on-site. You will be the first point of contact for customers, resolving inquiries and processing orders with care and accuracy.

The ideal candidate excels at communication, problem-solving, and working well in a collaborative office environment. Prior experience in retail or hospitality is valued, with a strong commitment to customer satisfaction.

Qualifications

• Previous experience in a customer-facing role, retail, or hospitality.
• Excellent interpersonal and communication skills.
• A friendly demeanor and a positive attitude.
• Ability to handle customer issues calmly and professionally.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer operations and point-of-sale systems.

Responsibilities

• Greet customers warmly and assist them with inquiries and requests.
• Process customer orders, returns, and exchanges accurately.
• Provide information about products and services, making recommendations when appropriate.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain a tidy and organized customer service area.
• Input customer data and feedback into the company's system.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Tools

POS systems

Job description

About the Role

Our client is looking for a personable and efficient Customer Service Representative to join their team in Port Elizabeth . This on-site role is crucial for providing direct, face-to-face customer support and resolving inquiries promptly. You will be an ambassador for the brand, ensuring every customer interaction is positive and professional. The ideal candidate is someone who excels in communication, enjoys problem-solving, and thrives in a collaborative office environment. This position offers the opportunity to build strong client relationships and contribute directly to customer satisfaction and loyalty within the local community.

Key Responsibilities

• Greet customers warmly and assist them with inquiries and requests.
• Process customer orders, returns, and exchanges accurately.
• Provide information about products and services, making recommendations when appropriate.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain a tidy and organized customer service area.
• Input customer data and feedback into the company's system.

Requirements

• Previous experience in a customer-facing role, retail, or hospitality.
• Excellent interpersonal and communication skills.
• A friendly demeanor and a positive attitude.
• Ability to handle customer issues calmly and professionally.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer operations and point-of-sale systems.

Benefits

• Competitive hourly wage with potential for overtime.
• Health and dental benefits available.
• Employee discounts on company products.
• Paid training provided.
• A supportive team environment with opportunities for advancement.