Customer Care Coordinator - Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 is seeking a meticulous Customer Care Coordinator to join a fully remote team. You will manage inquiries, coordinate support, and ensure a high level of satisfaction, working autonomously from anywhere in South Africa.

The role emphasizes strong communication, organization, CRM proficiency, and a customer-centric approach, with opportunities for professional development and a collaborative virtual team culture.

Qualifications

• Experience in customer service, administration, or coordination.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency with standard office software and CRM systems.

Responsibilities

• Serve as a primary point of contact for customer inquiries.
• Coordinate with departments to handle requests efficiently.
• Manage customer data and records of interactions.
• Assist in resolving complaints with timely follow-up.
• Develop and maintain positive relationships with customers.
• Support improvements in service processes and documentation.

Skills

Organizational skills

Time management

Communication skills

CRM proficiency

Tools

CRM systems

Job description

About the Role

Our client is looking for an organized and dedicated Customer Care Coordinator to join their fully remote team. In this role, you will be instrumental in managing customer inquiries, coordinating support efforts, and ensuring a high level of satisfaction. You will work autonomously, leveraging communication and organizational skills to connect customers with the right resources and solutions. This position is perfect for a detail-oriented individual who thrives in a remote setting and is passionate about providing exceptional support and contributing to a positive customer journey from anywhere in South Africa.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries, providing comprehensive support and information.
• Coordinate with various departments to ensure customer requests are handled efficiently and effectively.
• Manage customer data and maintain accurate records of all interactions and resolutions.
• Assist in the resolution of customer complaints and issues, ensuring timely follow-up and communication.
• Develop and maintain positive relationships with customers through proactive engagement.
• Contribute to the improvement of customer service processes and documentation.

Requirements

• Previous experience in customer service, administration, or a coordination role.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency with standard office software and CRM systems.
• Ability to work independently and as part of a remote team.
• A customer-centric mindset with a passion for problem-solving.

Benefits

• Competitive annual salary.
• Fully remote work arrangement.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and skill enhancement.
• A supportive and collaborative virtual team culture.