Customer Experience Specialist

Placements24; Gqeberha; On-site; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Health and wellness benefits

Modern office in Port Elizabeth

Opportunities for professional growth

Job summary

Placements24 in Port Elizabeth is seeking a passionate Customer Experience Specialist to craft and deliver exceptional customer journeys across all touchpoints. You will understand customer needs, identify improvement areas, and implement initiatives that boost satisfaction and loyalty.

This on-site role demands attention to detail and a commitment to top-tier service in the Eastern Cape market. You will collaborate with Marketing, Sales and Product teams to ensure a cohesive customer approach,

Qualifications

• Experience in customer experience management, customer service, or marketing.
• Strong analytical skills to interpret customer data and feedback.
• Excellent communication and interpersonal abilities.
• Ability to develop and implement strategic initiatives.
• Familiarity with customer feedback tools and CRM systems.
• Degree in Marketing, Business, or Communications is beneficial.

Responsibilities

• Analyze customer feedback and journey data to identify pain points and opportunities for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with cross-functional teams (Marketing, Sales, Product) to ensure a cohesive customer approach.
• Create and maintain customer-centric documentation and resources.
• Monitor key customer experience metrics and report on progress.
• Act as a champion for the customer within the organization, advocating for their needs.

Skills

Experience in CX management

Analytical skills

Communication skills

Strategic initiative development

CRM systems

Customer feedback tools

Education

Degree in Marketing / Business / Communications

Tools

CRM systems

Customer feedback tools

Job description

About the Role

Our client is seeking a passionate Customer Experience Specialist to join their dedicated team in Port Elizabeth . This role is instrumental in crafting and delivering exceptional customer journeys across all touchpoints. You will be responsible for understanding customer needs, identifying areas for improvement, and implementing initiatives that enhance overall satisfaction and loyalty. This on-site position requires a keen eye for detail and a commitment to upholding the highest standards of customer service. Your contributions will directly impact customer retention and brand perception in the vibrant Eastern Cape market.

Key Responsibilities

• Analyze customer feedback and journey data to identify pain points and opportunities for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with cross-functional teams (Marketing, Sales, Product) to ensure a cohesive customer approach.
• Create and maintain customer-centric documentation and resources.
• Monitor key customer experience metrics and report on progress.
• Act as a champion for the customer within the organization, advocating for their needs.

Requirements

• Proven experience in customer experience management, customer service, or marketing.
• Strong analytical skills with the ability to interpret customer data and feedback.
• Excellent communication and interpersonal skills.
• Ability to develop and implement strategic initiatives.
• Proficiency in customer feedback tools and CRM systems.
• A degree in a relevant field such as Marketing, Business, or Communications is beneficial.

Benefits

• Competitive salary package reflecting your expertise and contribution.
• Work in a modern office located in Port Elizabeth.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and skill development.
• A positive work culture that values customer satisfaction above all else.