Customer Service Advisor - East London

Placements24; East London; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Career growth

Staff discounts

Medical aid

Provident fund

Supportive team in East London

Paid annual leave

Training & development

Employee assistance program

Job summary

Placements24 is seeking a Customer Service Advisor for the East London, Eastern Cape area. The role blends remote work with in-office collaboration at our East London branch, delivering outstanding service, handling inquiries, and guiding customers through products and services.

You will resolve issues, process orders, and maintain records while contributing to a positive customer experience. Strong communication and organizational skills are essential in a hybrid setup.

Qualifications

• High school diploma or equivalent required; customer service certifications are a plus.
• Previous customer service or advisory experience preferred.
• Excellent verbal and written communication in English.
• Strong interpersonal skills and the ability to build rapport with customers.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide information on products, services, and company policies.
• Resolve customer complaints and issues efficiently and courteously.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to supervisors or relevant departments as needed.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with team members to achieve departmental goals.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Contribute to a positive and welcoming customer experience.

Skills

Excellent communication

Interpersonal skills

multitasking

Positive attitude

Customer focus

Computers & office software

CRM systems familiarity

Education

High school diploma or equivalent

Customer service certifications (advantageous)

Tools

CRM software

MS Office

Job description

About the Role

Our client, a respected organization in the retail sector, is seeking an engaging Customer Service Advisor to join their team in East London, Eastern Cape . This role is pivotal in providing outstanding service and support to our customers, ensuring their satisfaction and fostering loyalty. The position offers a hybrid work arrangement, blending remote work flexibility with essential in-office collaboration at our East London branch. You will be responsible for handling customer inquiries, resolving issues, and guiding customers through our services and products. This is an excellent opportunity for an individual with strong communication skills and a passion for customer service to develop their career within the Eastern Cape . We are looking for a positive, proactive, and organized individual.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide information on products, services, and company policies.
• Resolve customer complaints and issues efficiently and courteously.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with team members to achieve departmental goals.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Contribute to a positive and welcoming customer experience.

Requirements

• High school diploma or equivalent; further education or customer service certifications are advantageous.
• Previous experience in a customer service or advisory role is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in using computers and standard office software.
• Familiarity with customer relationship management (CRM) systems is a plus.
• Ability to multitask and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Willingness to work a hybrid schedule, including scheduled days in the East London office.
• Adaptability to changing customer needs and service demands.

Benefits

• Competitive annual salary.
• Hybrid work model offering flexibility.
• Opportunities for career growth and advancement.
• Staff discounts on company products.
• Contribution towards medical aid.
• Provident fund participation.
• Supportive team environment in East London .
• Paid annual leave and sick leave.
• Training and development programs.
• Employee assistance program.