Customer Success Lead - George: Grow Loyal Partnerships

Placements24; George; Vor Ort; ZAR 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance incentives

Profit-sharing

Medical aid

Retirement fund

Paid time off

Professional development

Team-building events

Wellness initiatives

Zusammenfassung

Placements24 is seeking a Customer Success Champion in George, Western Cape. You will proactively engage a portfolio of clients, ensure successful adoption of our e-commerce platform, and collaborate with sales and product teams to deliver a seamless customer experience.

The role emphasizes onboarding, client check-ins, training material development, and ongoing relationship management to maximize client value and minimize churn. Relocation to George is considered for the right candidate.

Qualifikationen

• Minimum of 3 years in customer success, account management, or related client-facing role.
• Demonstrated ability to build and maintain strong, long-lasting client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Experience with CRM systems and customer success platforms.
• Proactive and results-oriented mindset with a passion for helping customers succeed.
• Based in or willing to relocate to George, Western Cape.

Aufgaben

• Proactively engage with a portfolio of assigned clients to ensure their success and satisfaction with our platform.
• Conduct regular check-ins, business reviews, and onboarding sessions for new clients.
• Identify opportunities for clients to leverage additional features and services to achieve their business goals.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues efficiently.
• Monitor client health scores and proactively intervene to mitigate churn risk.
• Collaborate with internal teams (sales, product, marketing) to advocate for client needs and ensure seamless service delivery.
• Gather client feedback and provide insights to the product development team for service enhancements.
• Develop and deliver training materials and best practice guides for clients.
• Track and report on key customer success metrics, such as adoption rates, retention, and satisfaction.
• Contribute to the development of customer success strategies and playbooks.

Kenntnisse

Customer Success

Account Management

CRM Systems

Client Relationships

Data Analysis

Tools

CRM Software (Salesforce)

Jobbeschreibung

Placements24 is seeking a Customer Success Champion in George, Western Cape. You will proactively engage a portfolio of clients, ensure successful adoption of our e-commerce platform, and collaborate with sales and product teams to deliver a seamless customer experience.

The role emphasizes onboarding, client check-ins, training material development, and ongoing relationship management to maximize client value and minimize churn. Relocation to George is considered for the right candidate.