Customer Support Specialist

Placements24; Welkom; On-site; ZAR 83,000 - 138,000; Part time

Benefits offered by this job

Flexible schedule

Part-time role

Competitive hourly wage

Supportive team environment

Opportunity for more hours/full-time

Job summary

Placements24 in Welkom is seeking a part-time Customer Support Specialist to assist customers via phone and email, resolve inquiries, and contribute to a positive service experience by delivering professional and friendly help.

You will update customer records, log interactions, and escalate complex issues to the senior team as needed, while working a flexible schedule, earning a competitive hourly wage, and joining a supportive team with opportunities for more hours or full-time progression.

Qualifications

• Experience in customer service is advantageous.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn new systems.
• Reliable, punctual, with a strong work ethic.
• Ability to work part-time hours as scheduled.

Responsibilities

• Handle customer inquiries via phone and email during designated hours.
• Resolve basic issues and complaints to maintain satisfaction.
• Provide information on products and services.
• Update customer records and log interactions.
• Escalate complex issues to the senior support team.

Skills

Customer service

Communication

Reliability

Basic computer skills

Punctuality

Job description

About the Role

Our client seeks a dedicated Customer Support Specialist for a part-time role in Welkom . This position is ideal for someone looking to provide essential support to our customers, handling inquiries and resolving issues effectively. You will play a key role in maintaining customer satisfaction and loyalty by offering professional and friendly assistance. This role offers flexibility for individuals seeking part-time employment while gaining valuable experience in a customer-facing capacity.

Key Responsibilities

• Handle customer inquiries and provide assistance via phone and email during designated hours.
• Resolve basic customer issues and complaints, ensuring customer satisfaction.
• Provide information on company products and services.
• Update customer records and log interactions accurately.
• Escalate complex issues to the senior support team as needed.

Requirements

• Previous experience in a customer service environment is advantageous.
• Good communication and interpersonal skills.
• Basic computer proficiency and ability to learn new systems.
• Reliable and punctual with a strong work ethic.
• Ability to work part-time hours as scheduled.

Benefits

• Hourly wage competitive for part-time roles.
• Gain valuable customer service experience.
• Flexible part-time schedule.
• Supportive team environment.
• Potential for increased hours or full-time opportunities.