Customer Support Specialist

Apply-USA; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Apply-USA in Durban, South Africa, is seeking a Call Center Agent to join the customer service team. The role centers on delivering high‑quality support through active listening and clear communication.

You will collaborate with colleagues to meet shared goals, support process improvements, and follow all company policies and procedures. A minimum of one year in a call center or similar role is required; strong written and verbal communication, time management, and the ability to work

Qualifications

• 1+ year of experience in a call center or similar role.
• Strong written and verbal communication skills.
• Proficient in active listening and using ticketing systems.
• Ability to work independently and manage time effectively.
• Ability to collaborate with colleagues to meet goals.

Responsibilities

• Supporting process improvements where opportunities are identified.
• Following all relevant company policies and procedures.
• Collaborating with colleagues across the Customer Service team to meet shared goals.

Skills

Call center experience

Active listening

Ticketing systems

Conflict resolution

Time management

Written and verbal communication

Job description

Apply-USA in Durban, South Africa, is seeking a Call Center Agent to join the customer service team. The role centers on delivering high‑quality support through active listening and clear communication.

You will collaborate with colleagues to meet shared goals, support process improvements, and follow all company policies and procedures. A minimum of one year in a call center or similar role is required; strong written and verbal communication, time management, and the ability to work