Customer Service Specialist: Collaboration & Process Improvement

Sigma Connected South Africa; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Apply-USA is seeking a Customer Service Representative to join our Pretoria team. In this role, you will handle inquiries, collaborate with the Customer Service team, and contribute to process improvements. You will report to your supervisor and work both independently and as part of a team to meet shared goals.

The ideal candidate has 2+ years in a similar role, strong listening and multitasking skills, and experience with ticketing systems. Excellent time management is essential.

Qualifications

• 2+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of Active Listening, Multi-tasking, Ticketing Systems.
• Comfortable working as part of a team as well as independently.
• Ability to work independently and manage time effectively.

Responsibilities

• Supporting process improvements where opportunities are identified.
• Collaborating with colleagues across the Customer Service team to meet shared goals.
• Reporting progress and any issues to your direct supervisor.

Skills

Active Listening

Multi-tasking

Teamwork

Tools

Ticketing Systems

Job description

Apply-USA is seeking a Customer Service Representative to join our Pretoria team. In this role, you will handle inquiries, collaborate with the Customer Service team, and contribute to process improvements. You will report to your supervisor and work both independently and as part of a team to meet shared goals.

The ideal candidate has 2+ years in a similar role, strong listening and multitasking skills, and experience with ticketing systems. Excellent time management is essential.