Durban Office-Based Customer Support Specialist

Placements24; Durban; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid annual leave

Professional development

Job summary

WhatJobs Direct is seeking a friendly Customer Support Agent to join our Durban team. You will assist clients via phone, email and in person, resolve queries, and ensure satisfaction in a fast-paced office setting.

You will document interactions in the CRM, follow procedures, and collaborate with colleagues to provide accurate information and timely resolutions, contributing to a positive customer experience.

Qualifications

• Experience in customer service or client-facing roles preferred.
• Excellent written and verbal communication with a professional tone.
• Strong listening and problem-solving abilities.
• Proficient with basic office software and CRM systems.

Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and accounts.
• Troubleshoot and resolve customer issues efficiently.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to supervisors when needed.
• Process requests such as order changes or service updates.
• Support teammates and share knowledge to improve service.
• Follow company procedures and policies to ensure consistency.
• Aim for high customer satisfaction by resolving concerns.
• Attend regular team meetings and training sessions at the Durban office.

Skills

Customer service

Communication

Active listening

Problem solving

Office software

Education

High school diploma

Job description

WhatJobs Direct is seeking a friendly Customer Support Agent to join our Durban team. You will assist clients via phone, email and in person, resolve queries, and ensure satisfaction in a fast-paced office setting.

You will document interactions in the CRM, follow procedures, and collaborate with colleagues to provide accurate information and timely resolutions, contributing to a positive customer experience.