Customer Service Specialist - Process Improvement & Teamwork

Apply-USA; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Apply-USA is seeking a Customer Service Representative in Cape Town to join a collaborative team environment. The role requires 1+ years in a customer service capacity and familiarity with ticketing systems, multi-tasking, and conflict resolution.

You will contribute to process improvements and maintain accurate records while adhering to company policies. Ideal candidates communicate clearly, work well in a team or independently, and are comfortable handling a variety of customer inquiries with

Qualifications

• 1+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of ticketing systems, multi-tasking, and conflict resolution.
• Strong communication skills, both written and verbal.
• Comfortable working in a team and independently.

Responsibilities

• Supporting process improvements where opportunities are identified.
• Following all relevant company policies and procedures.
• Maintaining accurate records and documentation as required.

Skills

Customer service experience

Multi-tasking

Conflict resolution

Communication skills

Tools

Ticketing systems

Job description

Apply-USA is seeking a Customer Service Representative in Cape Town to join a collaborative team environment. The role requires 1+ years in a customer service capacity and familiarity with ticketing systems, multi-tasking, and conflict resolution.

You will contribute to process improvements and maintain accurate records while adhering to company policies. Ideal candidates communicate clearly, work well in a team or independently, and are comfortable handling a variety of customer inquiries with