Customer Support Specialist – Fast-Paced, High-Impact

Carenet Health; Umhlanga Rocks; On-site; ZAR 180,000 - 210,000; Full time

Job summary

Carenet Health in Durban/Umhlanga is seeking a Customer Service Agent to deliver professional, efficient support across calls, email, and chat. You will assist customers with enquiries, accounts, and service requests while upholding standards.

The role emphasizes clear communication, problem-solving, confidentiality, and handling high-volume interactions in a fast-paced environment; shifts including evenings and weekends may apply; on-site required.

Qualifications

• Grade 12 / Matric or equivalent required.
• Minimum of 6–12 months' experience in a customer service, contact centre, call centre.
• Excellent English communication skills, both verbal and written.
• Strong computer literacy and ability to work across multiple systems.
• Ability to work shifts, including evenings, weekends, and public holidays where required.
• Professional, reliable, and customer-focused approach.

Responsibilities

• Respond to customer enquiries through inbound calls, emails, chat, or other designated communication channels.
• Provide accurate and professional information to customers regarding products, services, accounts, and processes.
• Identify customer needs and provide appropriate solutions within agreed processes and guidelines.
• Handle customer complaints and escalations professionally and work toward appropriate resolutions.
• Maintain a positive, professional, and customer-focused approach throughout every interaction.
• Ensure customers receive clear and accurate information at all times.

Education

Grade 12 / Matric

Job description

Carenet Health in Durban/Umhlanga is seeking a Customer Service Agent to deliver professional, efficient support across calls, email, and chat. You will assist customers with enquiries, accounts, and service requests while upholding standards.

The role emphasizes clear communication, problem-solving, confidentiality, and handling high-volume interactions in a fast-paced environment; shifts including evenings and weekends may apply; on-site required.