Customer Support Representative - WhatJobs Direct

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work arrangement

Training and development opportunities

Collaborative team environment

Experience in recruitment tech

Job summary

WhatJobs Direct in Stellenbosch is seeking a Customer Support Representative to be the first point of contact for clients, handling inquiries, resolving issues, and guiding users through the platform. You will work in a hybrid setup, combining focused remote days with in-office sessions, and collaborate with a supportive team to deliver exceptional service and foster customer loyalty.

The ideal candidate communicates clearly in English, listens well, and thrives in a fast-paced environment where

Qualifications

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills in English.
• Strong listening skills and empathy towards customer needs.
• Proficiency in using customer support software and CRM systems is a plus.
• Ability to multitask and manage time effectively.
• A positive attitude and a commitment to providing outstanding service.
• Must be comfortable working within a hybrid model in Stellenbosch, Western Cape.
• A keen eye for detail and problem-solving aptitude.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Address customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide clear and accurate information regarding our client's products and services.
• Troubleshoot customer issues and guide them towards effective solutions.
• Document customer interactions, issues, and resolutions accurately in the support system.
• Escalate complex customer concerns to the appropriate internal teams.
• Educate customers on how to use the platform to its full potential.
• Gather customer feedback to identify areas for service improvement.
• Ensure all customer interactions are handled with a high level of professionalism and care.
• Contribute to a positive team environment and share knowledge with colleagues.

Skills

Customer service experience

English communication

Active listening

CRM proficiency

Multitasking

Detail-oriented

Hybrid work Stellenbosch

Adaptability to new tech

Tools

CRM software

Job description

About the Role Our client, WhatJobs Direct, a leading provider of innovative recruitment solutions, is seeking a friendly and efficient Customer Support Representative to join their expanding team in Stellenbosch, Western Cape . In this role, you will be the first point of contact for our valued clients, assisting them with inquiries, resolving issues, and ensuring a positive and productive experience with our platform. This position is perfect for an individual with exceptional communication skills, a patient demeanor, and a genuine desire to help others. You will play a crucial role in maintaining customer satisfaction and loyalty. Our client is committed to fostering a supportive work environment that encourages growth and development. The hybrid work model allows for a blend of focused remote work and collaborative in-office sessions, ensuring a dynamic and flexible working experience.

Key Responsibilities

• Address customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide clear and accurate information regarding our client's products and services.
• Troubleshoot customer issues and guide them towards effective solutions.
• Document customer interactions, issues, and resolutions accurately in the support system.
• Escalate complex customer concerns to the appropriate internal teams.
• Educate customers on how to use the platform to its full potential.
• Gather customer feedback to identify areas for service improvement.
• Ensure all customer interactions are handled with a high level of professionalism and care.
• Contribute to a positive team environment and share knowledge with colleagues.

Requirements

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills in English.
• Strong listening skills and empathy towards customer needs.
• Proficiency in using customer support software and CRM systems is a plus.
• Ability to multitask and manage time effectively.
• A positive attitude and a commitment to providing outstanding service.
• Must be comfortable working within a hybrid model in Stellenbosch, Western Cape .
• A keen eye for detail and problem-solving aptitude.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive annual salary of R .
• Hybrid work arrangement for a better work-life balance.
• Opportunity to work with a leading innovator in the recruitment technology sector.
• Supportive and collaborative team environment.
• Ongoing training and professional development opportunities.
• A role that directly contributes to customer success and company growth.
• Gain valuable experience in a thriving industry.