Customer Support Agent - WhatJobs Direct

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Training and development opportunities

Collaborative team environment

Contribution to recruitment innovation

Job summary

WhatJobs Direct in Richards Bay, KwaZulu-Natal, is seeking a dedicated Customer Support Agent to join their team. You will respond to inquiries via phone, email and chat, troubleshoot issues, and ensure a positive experience for clients navigating the platform.

The role combines on-site collaboration with hybrid working, requires strong communication, problem-solving, and a customer-focused mindset, and offers opportunities for training and development within a growing company.

Qualifications

• Proven experience in a customer service or support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Proficiency with standard office software and customer support tools.
• Ability to manage multiple tasks and prioritize effectively.
• A strong commitment to customer satisfaction and service excellence.
• Must be able to work effectively in a hybrid model in Richards Bay, KwaZulu-Natal.
• Adaptability and willingness to learn new systems and processes.
• Fluency in English.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with inquiries related to our client's products and services.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
• Document all customer interactions, solutions, and feedback in the CRM system.
• Educate customers on how to best utilize our client's platform to meet their needs.
• Identify customer needs and help them achieve their desired outcomes.
• Contribute to team efforts by sharing knowledge and best practices.
• Ensure customer satisfaction by providing a high level of service.
• Participate in ongoing training to stay updated on product offerings and support procedures.

Skills

Customer service experience

Excellent communication

Problem-solving

Multitasking

Empathetic approach

CRM proficiency

Tools

CRM system

Office software

Job description

About the Role

Our client, WhatJobs Direct, a leader in providing innovative talent acquisition solutions, is looking for a dedicated and customer-focused Customer Support Agent to join their team in Richards Bay, KwaZulu-Natal . This role is pivotal in ensuring our clients receive excellent service and support as they navigate our platform. You will be the first point of contact for customer inquiries, providing timely and accurate assistance, troubleshooting issues, and ensuring a positive overall customer experience. This is an ideal opportunity for an individual with strong communication skills and a passion for helping others succeed. Our client values its employees and fosters a supportive work environment where continuous learning and development are encouraged. This role combines on-site collaboration with the flexibility of hybrid working, ensuring a balanced approach to work and life.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with inquiries related to our client's products and services.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
• Document all customer interactions, solutions, and feedback in the CRM system.
• Educate customers on how to best utilize our client's platform to meet their needs.
• Identify customer needs and help them achieve their desired outcomes.
• Contribute to team efforts by sharing knowledge and best practices.
• Ensure customer satisfaction by providing a high level of service.
• Participate in ongoing training to stay updated on product offerings and support procedures.

Requirements

• Proven experience in a customer service or support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Proficiency with standard office software and customer support tools.
• Ability to manage multiple tasks and prioritize effectively.
• A strong commitment to customer satisfaction and service excellence.
• Must be able to work effectively in a hybrid model in Richards Bay, KwaZulu-Natal .
• Adaptability and willingness to learn new systems and processes.
• Fluency in English.

Benefits

• Annual salary of R .
• Hybrid work model providing a balance between office and remote work.
• Opportunity to be part of a growing and innovative company.
• Supportive team environment with opportunities for collaboration.
• Training and development opportunities to enhance skills.
• Contribution to a company that is shaping the future of recruitment.
• A role where your efforts directly impact customer success.