Customer Support Specialist - Contract

Placements24; Stellenbosch; Hybrid; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid work model

Contract role in Stellenbosch

Job summary

Placements24 in Stellenbosch, Western Cape, ZA, is seeking a Customer Support Specialist for a hybrid contract position. You will respond to inquiries by email, phone, and chat; troubleshoot issues; and guide customers with accurate information.

You will document interactions and collaborate with teams to ensure satisfaction. The role requires English communication excellence, CRM/ticketing proficiency, and the ability to work independently in a hybrid setup.

Qualifications

• Experience in a customer support or helpdesk role.
• Excellent verbal and written communication in English.
• Proficiency with CRM software and ticketing systems.
• Able to work independently in a hybrid setting.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products and services.
• Provide accurate information and guidance to customers.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify trends in customer issues and provide feedback for service improvement.
• Assist with onboarding new clients and providing initial support.
• Maintain a high standard of customer service throughout the contract period.

Skills

Customer support

CRM software

Communication skills

Problem-solving

Education

High school diploma

Tools

Ticketing systems

Job description

About the Role

Our client is seeking a motivated and adaptable Customer Support Specialist for a contract position based in Stellenbosch, Western Cape, ZA. This hybrid role offers the opportunity to work both remotely and from our client's office, providing flexibility and engagement. You will be instrumental in delivering exceptional support to our diverse customer base, addressing inquiries, and ensuring a positive experience. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a proactive approach to customer service. This role is perfect for individuals looking to apply their skills in a dynamic environment while enjoying a balanced work arrangement. Join us in Stellenbosch, Western Cape, ZA and contribute your expertise to our client's success.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products and services.
• Provide accurate information and guidance to customers.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify trends in customer issues and provide feedback for service improvement.
• Assist with onboarding new clients and providing initial support.
• Maintain a high standard of customer service throughout the contract period.

Requirements

• Proven experience in a customer support or helpdesk role.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and ticketing systems.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage tasks efficiently in a hybrid setting.
• High school diploma or equivalent; relevant certifications are a plus.
• Must be able to work from our office in Stellenbosch, Western Cape, ZA on designated days.
• Adaptable and eager to learn new processes and technologies.

Benefits

• Competitive contract rate equivalent to 70000 R per annum.
• Hybrid work model offering flexibility.
• Opportunity to work with a reputable company in Stellenbosch, Western Cape, ZA.
• Gain valuable experience in customer support and client relations.
• Supportive team environment.
• Potential for contract extension based on performance.