Customer Support Associate - Remote/Office Based - WhatJobs Direct

Placements24; Stellenbosch; Remote; ZAR 156,000 - 246,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Professional development

Employee discounts

Team environment

Paid time off

Job summary

Placements24 is seeking a Customer Support Associate for a thriving retail business. This fully remote role places you at home, while being the primary contact for customers—addressing inquiries, resolving issues, and ensuring a positive shopping experience.

You will work in a supportive team, stay updated on products and promotions, and help maintain brand loyalty through excellent service. Previous customer service experience and strong English communication are preferred.

Qualifications

• Experience in customer service is preferred.
• Excellent English written and spoken communication.
• Strong problem-solving and customer-centric approach.
• Proficiency with customer support software and basic computer apps.
• Ability to work independently in a remote setting.
• High school diploma or equivalent.
• Reliable internet connection and quiet workspace.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat regarding products, orders, and services.
• Provide accurate information about offerings and policies.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate complex customer issues to the appropriate team or supervisor for resolution.
• Gather customer feedback and communicate insights to relevant departments for service improvement.
• Contribute to building a positive brand image through excellent customer interactions.
• Stay updated on product knowledge and company promotions.

Skills

Customer service

Communication

Problem solving

CRM software

Remote work

Education

High school diploma

Tools

Helpdesk software

MS Office

Job description

About the Role

Our client, a thriving retail business, is searching for a Customer Support Associate who can provide exceptional service. This role offers the flexibility of being fully remote, allowing you to work from the convenience of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience. We are looking for individuals who are passionate about customer satisfaction, possess strong communication skills, and are adept at problem-solving. This position is vital for maintaining customer loyalty and reinforcing our client's commitment to excellent service. The ideal candidate is self-motivated, detail-oriented, and eager to contribute to a supportive and efficient team. This is a great chance to grow your career within a dynamic retail environment. This role is based in Stellenbosch, Western Cape, ZA but is fully remote.

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat regarding products, orders, and services.
• Provide accurate and helpful information about company offerings and policies.
• Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate complex customer issues to the appropriate team or supervisor for resolution.
• Gather customer feedback and communicate insights to relevant departments for service improvement.
• Contribute to building a positive brand image through excellent customer interactions.
• Stay updated on product knowledge and company promotions.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer support software and basic computer applications.
• Ability to work independently, manage time effectively, and meet performance targets in a remote setting.
• High school diploma or equivalent qualification.
• A positive attitude and a willingness to learn.
• Must have a reliable internet connection and a quiet, dedicated workspace.

Benefits

• Competitive salary and potential for performance incentives.
• Flexible remote work arrangement.
• Opportunities for professional development and skill enhancement.
• Employee discounts on retail products.
• A supportive and team-oriented virtual work environment.
• Paid time off and company holidays.