Customer Care Specialist - WhatJobs Direct

Placements24; Stellenbosch; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Paid training programs

Career progression path

Sick leave

Job summary

WhatJobs Direct in Stellenbosch, Western Cape, is seeking a Customer Care Specialist to be the first point of contact for customers. You will handle inquiries, provide product information, resolve issues, and maintain records, contributing to customer loyalty in a service-driven environment.

The role requires excellent communication, empathy, and the ability to stay composed under pressure. Candidates should be team-oriented, with a genuine passion for helping others and a local understanding of

Qualifications

• Experience in customer service or related field is required.
• Excellent verbal and written communication skills.
• Friendly, approachable demeanor and strong interpersonal skills.
• Ability to handle stressful situations and stay calm under pressure.
• Proficient in basic computer applications and data entry.
• Local knowledge of the Western Cape is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism.
• Provide accurate information about products, services and policies.
• Resolve complaints and concerns in a timely manner.
• Process orders, forms, applications, and requests accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate priority issues to the appropriate departments.
• Gather customer feedback to improve service delivery.
• Contribute to team goals and a collaborative environment.
• Ensure a welcoming atmosphere for visitors and callers in Stellenbosch.
• Stay updated on product knowledge and service offerings.

Skills

Customer service

Communication skills

Teamwork

Empathy

Data entry

Stress management

Education

High school diploma

Tools

Basic computer applications

Job description

About the Role

Our client, WhatJobs Direct, is looking for a dedicated and friendly Customer Care Specialist to join their team in Stellenbosch, Western Cape . This role is essential for providing outstanding support and ensuring a positive experience for all customers. You will be the first point of contact for customer inquiries, offering solutions and building rapport. The ideal candidate is patient, empathetic, and possesses excellent communication skills. This is an on-site position within the picturesque town of Stellenbosch , offering a stable and engaging work environment. We are committed to delivering exceptional service, and our Customer Care Specialists are at the forefront of this mission. You will handle a variety of customer interactions, resolving issues efficiently and effectively, and contributing to customer loyalty. This opportunity is perfect for individuals who thrive in a service-oriented role and are passionate about making a difference in people's lives. Join a company that values its employees and their commitment to excellence within the heart of the Western Cape .

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Process orders, forms, applications, and requests accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalation priority issues to the appropriate departments.
• Gather customer feedback to help improve service delivery.
• Contribute to team goals and foster a collaborative work environment.
• Ensure a positive and welcoming atmosphere for all visitors and callers in Stellenbosch .
• Stay updated on product knowledge and service offerings.

Requirements

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Ability to handle stressful situations and remain calm under pressure.
• Proficiency in basic computer applications and data entry.
• High school diploma or equivalent is required.
• A genuine passion for customer service and helping others.
• Ability to work effectively within a team and independently.
• Familiarity with the local community and business environment in the Western Cape .
• Attention to detail and strong organizational skills.

Benefits

• Competitive hourly wage with potential for overtime, along with opportunities for advancement within the company.
• Employees benefit from paid training programs, access to company products/services, and a supportive team environment located in beautiful Stellenbosch, Western Cape .
• We provide a clear career progression path for dedicated individuals.
• Additional benefits include sick leave and annual leave, ensuring a healthy work-life balance.