Remote Customer Support Specialist - George

Placements24; George; Hybrid; ZAR 167,000 - 257,000; Full time

Job summary

Placements24 is seeking a dedicated Remote Customer Support Specialist to join a fully remote team. You will provide exceptional service, resolve inquiries, and maintain high-quality customer experience from a home office.

Ideal candidates have 2+ years in customer service, strong communication, and experience with CRM tools. This role offers flexible remote work, equipment provided, and opportunities for growth within a remote-first culture.

Qualifications

• Minimum 2 years in customer service or helpdesk.
• Excellent verbal and written communication.
• Proficiency with CRM software and common office productivity tools.
• Ability to work independently in a remote setting with a quiet workspace.

Responsibilities

• Handle inbound inquiries via phone, email and chat.
• Provide clear information on products, services and accounts.
• Troubleshoot issues and escalate complex problems as needed.
• Document all interactions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback.
• Maintain up-to-date product knowledge.
• Collaborate with virtual team to ensure consistent service delivery.
• Meet or exceed performance metrics.
• Assist in training new team members on customer service protocols and systems.

Skills

Customer service

Communication

Active listening

Time management

Remote work

Tools

CRM software

Office tools

Job description

About the Role

Our client is seeking a dedicated and professional Remote Customer Support Specialist to join their fully remote team. This role is vital for providing exceptional service and support to customers, ensuring their needs are met efficiently and effectively from the comfort of their own home. The ideal candidate will possess excellent communication skills, a strong aptitude for problem-solving, and a commitment to delivering outstanding customer experiences. As a remote employee, you will be a key player in maintaining our client's reputation for superior customer care, working independently while collaborating with a distributed team. This is a fantastic opportunity to build a career in customer support with a company that embraces remote work.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide clear, accurate, and timely information regarding products, services, and account inquiries.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Document all customer interactions, transactions, comments, and actions accurately in the CRM system.
• Proactively identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge to effectively assist customers.
• Adhere to all company policies, procedures, and service standards.
• Collaborate with team members and supervisors in a virtual environment to ensure consistent service delivery.
• Contribute to team goals and objectives by meeting or exceeding performance metrics.
• Assist in training new team members on customer service protocols and systems.

Requirements

• Minimum of 2 years of experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills, with a clear and concise tone.
• Strong active listening and interpersonal skills.
• Proficiency in using CRM software and common office productivity tools.
• Ability to manage time effectively and work independently in a remote setting.
• High-speed internet connection and a dedicated, quiet workspace are mandatory.
• A customer-centric mindset with a passion for helping others.
• Must be self-motivated, reliable, and adaptable to changing priorities.
• Experience in a fully remote role is a plus.
• Must be legally eligible to work in South Africa.

Benefits

• Our client offers a competitive salary package, performance bonuses, and a comprehensive benefits plan including medical aid and retirement savings contributions.
• As a fully remote employee, you will enjoy unparalleled flexibility and work-life balance.
• The company provides all necessary equipment and software.
• Opportunities for professional growth, continuous training, and career advancement within a supportive, remote-first culture are readily available.
• Join a team that values collaboration, innovation, and employee well-being, all from your home office.